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How We Set the Standard for Mail Order Cigars How We Set the Standard for Mail Order Cigars

1. You Can Trust Us. When you deal with us, you deal with people, not automated computer messages, and certainly not frustrating phone-machines that direct your call into oblivion. Our business depends upon our gaining your trust and confidence, and we do that through personal interaction and continued demonstration of our dependability.

2. Fastest Delivery. We pull your order order from our shelves immediately and it is shipped the day you place your order if you order by 3:00 PM EST Monday through Friday. Otherwise, your order goes out promptly on the very next business day.

3. Monster Selection. We have hundreds and hundreds (maybe thousands) of singles, boxes, bundles, and sampler packs available, in addition to a quality complement of accessories and pipe tobacco.

4. Current Inventory. We update our site and inventory numerous times a day. You need to know what is available now, not what was available a week ago.

5. Competetive Pricing. We are not going to brag that we have the lowest prices on every cigar in the universe. Anyone that makes that blanket statement is lying to you. What we will tell you is that we price our cigars as low as humanly possible, while still affording us an opportunity to make a living, and to "grow the business". Some of our prices are lower than other prices and some are higher. But we give you the best deal we can.

6. Easy (And Secure) Ordering. You select your cigars via our easy-to-use format, you give us your information via our secure server which encrypts the data, we confirm your order, and we ship them to you lickety-split. That's it. No painstaking registration and no hassles. Easy ordering means just that.

7. Personal Service and Recommendations. You will get a personal confirmation with every order, not a computer generated message. If you have questions, you can call us toll free or send us e-mail. We will respond as soon as humanly possible. If you need recommendations, again, you will get a personal response, not a canned response generated by a computer program.

8. Your Satisfaction Is Guaranteed. We want all of our customers to be satisfied. In the event that you receive something that is not right, please note the following product return policy:

A request for a return must be made within 7 days of receipt of order. To return an item, contact - customer service via e-mail or call 1-888-296-8736. We will issue a Return Authorization Number which must be on the outside of the return parcel in order for the receiving department to accept it. All products returned must be in the original package in which they were received.

9. Secure and Safe Shopping. Shopping with DukeCityCigars.com is absolutely safe — you never have to worry about credit-card safety over the internet. We understand you may have concerns about using your credit card to make purchases online. We pledge to keep this information secure. By utilizing Secure Socket Layers (SSL) encryption technology, we are able to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our server. To ensure that your information is even more secure, once we receive your credit card information, we store it on a computer that is not accessible via the Internet.

10. We Protect Your Privacy. DukeCityCigars.com will never rent or sell your name to any other company. Ever. We treat your personal privacy exactly as we expect ours to be treated.

Please contact us directly if you have any questions regarding any of our policies and procedures. Your opinions and comments are also welcome and appreciated.

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