Can Trust Us. When you deal with us, you deal with
people, not automated computer messages, and certainly not
frustrating phone-machines that direct your call into oblivion.
Our business depends upon our gaining your trust and confidence,
and we do that through personal interaction and continued
demonstration of our dependability.
Delivery. We pull your order order from our shelves
immediately and it is shipped the day you place your order
if you order by 3:00 PM EST Monday through Friday. Otherwise,
your order goes out promptly on the very next business day.
Selection. We have hundreds and hundreds (maybe thousands)
of singles, boxes, bundles, and sampler packs available, in
addition to a quality complement of accessories and pipe tobacco.
Inventory. We update our site and inventory numerous
times a day. You need to know what is available now, not what
was available a week ago.
Pricing. We are not going to brag that we have the lowest
prices on every cigar in the universe. Anyone that makes that
blanket statement is lying to you. What we will tell
you is that we price our cigars as low as humanly possible,
while still affording us an opportunity to make a living,
and to "grow the business". Some of our prices are lower than
other prices and some are higher. But we give you the best
deal we can.
(And Secure) Ordering. You select your cigars via our
easy-to-use format, you give us your information via our secure
server which encrypts the data, we confirm your order, and
we ship them to you lickety-split. That's it. No painstaking
registration and no hassles. Easy ordering means just that.
Service and Recommendations. You will get a personal
confirmation with every order, not a computer generated message.
If you have questions, you can call us toll free or send us
e-mail. We will respond as soon as humanly possible. If you
need recommendations, again, you will get a personal response,
not a canned response generated by a computer program.
Satisfaction Is Guaranteed. We want all of our customers
to be satisfied. In the event that you receive something that
is not right, please note the following product return policy:
A request for a return must be made within 7 days of receipt
of order. To return an item, contact - customer
service via e-mail or call 1-888-296-8736.
We will issue a Return Authorization Number which must be
on the outside of the return parcel in order for the receiving
department to accept it. All products returned must be in
the original package in which they were received.
and Safe Shopping. Shopping with DukeCityCigars.com
is absolutely safe — you never have to worry about credit-card
safety over the internet. We understand you may have concerns
about using your credit card to make purchases online. We
pledge to keep this information secure. By utilizing Secure
Socket Layers (SSL) encryption technology, we are able to
keep your personal information safe. All your ordering information
-- including your name, address, and credit card number --
is encrypted using a secure server for maximum security. Your
credit card and billing information cannot be read as it travels
to our server. To ensure that your information is even more
secure, once we receive your credit card information, we store
it on a computer that is not accessible via the Internet.
Protect Your Privacy. DukeCityCigars.com will never
rent or sell your name to any other company. Ever. We treat
your personal privacy exactly as we expect ours to be treated.
us directly if you have any questions regarding any of
our policies and procedures. Your opinions and comments are
also welcome and appreciated.
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